Customer Feedback
We often receive lovely feedback from happy customers so we thought we would share them with you. We'll be adding more as they come in.
"Hi
I received an unexpected floral delivery today from a friend and it really made my day. So I just wanted to say thank you for creating such a beautiful display. The gold glitter on the rose made it look particularly Christmassy. I was thrilled with it. And please pass my thanks onto the delivery person as they had kindly left it out of sight by the back door.
Kind regards and Best wishes for the New Year."
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"Subject: Brilliant Choice Again!
So sorry to cause chaos in your hectic morning today. I have just had a call from ...... to say how beautiful the CHRISTMAS bag arrangement was and how it will give a true Christmas feel to the house. Whilst trying to do my best to cheer her (selecting the WINTER basket with pretty coloured flowers) I had forgotten that ...... is far more traditional than me! I always knew that the flowers and service would be perfect. You are like my second friends in Bournemouth. SO I hope you all have a very happy and peaceful Christmas and a very big THANK YOU for another excellent job. Kind regards"
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Many thanks to Julianna Savino for this feedback left on our Facebook page:
In trying to find the right words to describe the incredible florist/shop that SIMONIS FLORISTS LTD is, will be quite a challenge for me. The reason being is because I’ve never experienced such incredibly high quality service in my life. I contacted SIMONIS, from the USA via Facebook messaging (of all formats!), when I was in a pinch for time to send a tremendous bouquet of flowers to a beloved friend who resides in Bournemouth. I sent a private message through Facebook, thinking they probably won’t even see it for days. Well, within minutes I got a response from a sales rep determined to grant my any wish. I communicated back and forth, probably 10+ messages each. The florist offered me many, many options of flowers, colors, arrangements, presentations, bows, balloons, personalized message, delivery options, and most of all, reassurance that this order matters to them! I couldn’t believe my eyes! I told them that not only am I ordering a highly specific order, I need it delivered within a matter of hours. They said it was their pleasure to have this enormous bouquet delivered as needed. Within 2 hours, the flowers went to the location I gave them. No one was home. They left a card indicating the delivery attempt, and that they will try again later, which they did. Unfortunately my friend is extraordinarily busy and simply could not find the time to contact the florist in a timely fashion. For two days, the florist returned, attempting multiple deliveries, until my friend finally contacted them and they agreed upon a time/location. With this, SIMONIS Florist kept me abreast of the status, and offered a genuine desire to make this delivery, knowing how important it was to me. A bit of “icing on the cake,” is that they did not charge me any more money for all of the time they had invested into this single sale. Lastly, the price was so reasonable for such a tremendous arrangement of long-stem roses and other mixed flowers, that I had to verify the price with the salesperson because I expected to pay a lot more than I did. I know this is a lot of story over a single order of flowers, but it must be shared with the public, especially those who finds themselves looking for only THE BEST and MOST RELIABLE florist, for AN AFFORDABLE PRICE, for THE MOST SUMPTUOUS, LUSH, HEARTY, FRESH FLOWERS outside of Holland! Kudos SIMONIS FLORISTS LTD…. I only wish you delivered to the U.S.A.!
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Message left on our Facebook page:
The shop always looks very well presented inside and out. Today I popped in and made a small purchase. David who runs the shop, was effortlessly helpful and friendly. Nothing was too much effort. Highly recommended for your local flower purchases!
.................................................................
I received an unexpected floral delivery today from a friend and it really made my day. So I just wanted to say thank you for creating such a beautiful display. The gold glitter on the rose made it look particularly Christmassy. I was thrilled with it. And please pass my thanks onto the delivery person as they had kindly left it out of sight by the back door.
Kind regards and Best wishes for the New Year."
.........................................................
"Subject: Brilliant Choice Again!
So sorry to cause chaos in your hectic morning today. I have just had a call from ...... to say how beautiful the CHRISTMAS bag arrangement was and how it will give a true Christmas feel to the house. Whilst trying to do my best to cheer her (selecting the WINTER basket with pretty coloured flowers) I had forgotten that ...... is far more traditional than me! I always knew that the flowers and service would be perfect. You are like my second friends in Bournemouth. SO I hope you all have a very happy and peaceful Christmas and a very big THANK YOU for another excellent job. Kind regards"
...........................................................
Many thanks to Julianna Savino for this feedback left on our Facebook page:
In trying to find the right words to describe the incredible florist/shop that SIMONIS FLORISTS LTD is, will be quite a challenge for me. The reason being is because I’ve never experienced such incredibly high quality service in my life. I contacted SIMONIS, from the USA via Facebook messaging (of all formats!), when I was in a pinch for time to send a tremendous bouquet of flowers to a beloved friend who resides in Bournemouth. I sent a private message through Facebook, thinking they probably won’t even see it for days. Well, within minutes I got a response from a sales rep determined to grant my any wish. I communicated back and forth, probably 10+ messages each. The florist offered me many, many options of flowers, colors, arrangements, presentations, bows, balloons, personalized message, delivery options, and most of all, reassurance that this order matters to them! I couldn’t believe my eyes! I told them that not only am I ordering a highly specific order, I need it delivered within a matter of hours. They said it was their pleasure to have this enormous bouquet delivered as needed. Within 2 hours, the flowers went to the location I gave them. No one was home. They left a card indicating the delivery attempt, and that they will try again later, which they did. Unfortunately my friend is extraordinarily busy and simply could not find the time to contact the florist in a timely fashion. For two days, the florist returned, attempting multiple deliveries, until my friend finally contacted them and they agreed upon a time/location. With this, SIMONIS Florist kept me abreast of the status, and offered a genuine desire to make this delivery, knowing how important it was to me. A bit of “icing on the cake,” is that they did not charge me any more money for all of the time they had invested into this single sale. Lastly, the price was so reasonable for such a tremendous arrangement of long-stem roses and other mixed flowers, that I had to verify the price with the salesperson because I expected to pay a lot more than I did. I know this is a lot of story over a single order of flowers, but it must be shared with the public, especially those who finds themselves looking for only THE BEST and MOST RELIABLE florist, for AN AFFORDABLE PRICE, for THE MOST SUMPTUOUS, LUSH, HEARTY, FRESH FLOWERS outside of Holland! Kudos SIMONIS FLORISTS LTD…. I only wish you delivered to the U.S.A.!
..............................................................
Message left on our Facebook page:
The shop always looks very well presented inside and out. Today I popped in and made a small purchase. David who runs the shop, was effortlessly helpful and friendly. Nothing was too much effort. Highly recommended for your local flower purchases!
.................................................................